The long‑term care ombudsman (speaker did not give a personal name during the report) told the Peoria County Health Committee that county funding supports staff who advocate for residents in nursing homes and supportive living facilities.

The ombudsman described metrics in their packet and drew attention to cases closed — instances in which staff obtained resident permission to advocate on their behalf and resolved issues. The presenter gave several concrete examples: securing coffee service that had been limited to staff rooms so residents could have coffee; finding portable oxygen so a resident could attend dialysis; ensuring a resident received overdue personal‑needs allowance payments; and addressing failures of basic hygiene care, arranging regular showers and shaving schedules.

"That's the kind of things that your dollars are funding, and we appreciate so much," the ombudsman said, emphasizing dignity and quality of life for residents.

The presenter invited committee members to visit the center to see services firsthand and said staff would circulate the raw metrics from their packet to committee members.