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City staff recommend renewing Granicus GovQA platform after costs cross $50,000 threshold

November 24, 2025 | Spokane, Spokane County, Washington


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City staff recommend renewing Granicus GovQA platform after costs cross $50,000 threshold
City staff presented an annual renewal for the city's Granicus GovQA public-records platform at the Finance & Administration Committee meeting, saying the subscription for 12/1/2025–11/30/2026 has crossed the $50,000 procurement threshold and now runs roughly $51,000.

Peggy Lund, who presented the item, said the increase stems primarily from the platform's annual CPI adjustment and new functionality that can extract emails from the city's Outlook system to reduce manual review time. Lund said the city plans to schedule software demos to examine those features and potential alternatives.

Council members asked whether the city recoups records-request processing costs. Lund said the city has begun looking at reimbursement practices but has not yet implemented a comprehensive cost-recovery policy. She noted that increasingly complex requests — including those related to AI or large-scale email collection — create significant staff labor and may prompt a shift toward either labor-based fees or flat fees by records type.

The committee did not record a formal vote in the transcript. Lund said staff will follow up with demos and provide additional cost and procurement information to the council before final contract action.

The item will return to the council agenda with staff recommendations and any procurement steps required by city policy.

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Scribe from Workplace AI
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