Tommy Grayson, who identified himself as the outreach manager for the service‑line replacement program, told the Yeadon Borough Council the utility is conducting door‑to‑door outreach, mailings and online inventory checks to identify homes with lead or galvanized service lines and to enroll them in replacements performed at no direct cost. "The answer is yes," Grayson said when asked whether the program will replace identified lead service lines for free.

Grayson said lead plumbing can harm the brain and kidneys and that pregnant women and children are most vulnerable. He described a typical replacement as a half‑day operation in which crews dig a few feet at the curb stop, disconnect the old service, pull or drill the new line through without trenching where possible, reconnect service and restore the site. Grayson said the utility has completed more than 2,000 replacements in Pennsylvania and that replacements are done by licensed, insured plumbers with warranties.

Councilors and residents asked how homeowners can confirm the material in their service line and what happens after a homeowner uploads photos to the utility’s system. Grayson said the utility maintains an online map of inventory and that technicians will visit to resolve discrepancies: "If our records contradict what you report, we have a trained technician that comes out and also serves," he said. He also acknowledged a communications gap for some residents who submitted photos but had not received follow‑up and said staff would "close the loop" and add clarity on next steps.

The program requires a signed contract to place customers on a scheduling list for replacement; Grayson encouraged residents to call the utility or use the website to confirm their status. He also said the work is designed to minimize property disruption — crews typically open a small access hole at the curb stop and avoid full trenching except in unusual circumstances.

The presentation generated follow‑up requests from councilors to share pamphlets and slide materials with borough offices and to coordinate further outreach. Council staff indicated they would post program information on the borough website and assist with community notifications.

The council did not take any formal vote on the program during the meeting; the presentation was recorded during the citizens forum portion of the agenda and residents were invited to contact the utility directly for individual scheduling.