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Laredo Public Health reports 988 spike, readies resource webpage and outreach materials
Summary
Dr. Monckis told the SBC that October 988 activity spiked compared with September and described a draft SBC resource landing page; committee discussed a custom domain, QR-code promotion, and integrating 988 resource updates into the city web CMS.
Dr. Monckis of City of Laredo Public Health reported to the committee that 988 call activity rose sharply between September and October and that the department is preparing an SBC landing page with local resources. "As of October, the total calls we generated through October are... 912 calls received, answered locally or 849... and 2,063 routed to the national network," Monckis said, noting a sharp month-over-month increase and attributing the rise partly to awareness and changes in routing.
Monckis said the public-health team has posted a draft SBC landing page within the city public-health site and plans to include resource lists, QR codes and links to partner agencies. She thanked Ivan Perez (CIO) for assistance uploading the draft and discussed options for promotion: keeping the page nested in the city site or purchasing a custom domain to make the resource easier to find. The committee discussed pricing examples, use of QR codes and having a simple domain or QR for outreach materials.
Monckis also reported coordination with suicide-prevention partners to update resource information provided to 988 operators. She said the health-education manager shared updated resources with the 988 national system to address cases in which callers had outdated referral information. The committee urged rapid promotion of the page and asked the public-health staff to provide a clear link and contact list so residents and providers can find timely resources.
The transcript captures the discussion about domain cost and promotion options but does not record a final decision on domain purchase or a budget allocation. The public-health team said they will continue to refine the webpage and share finalized links and outreach plans with the committee.
