Speaker 5, director of the Metro West SHINE program, told the group that open‑enrollment appointments in Needham have been full for several weeks and that the surge follows the termination of two popular $0 PPO plans in the area. "We have been full in Needham for several weeks," she said, adding that the spike began around Oct. 24.

She said the terminated plans — the Blue Cross Blue Shield $0 PPO and the Tufts $0 PPO — have created a wave of new clients, many of them first‑time SHINE users. Speaker 5 said people enrolled in those terminated plans qualify for a special enrollment period. "If you are impacted by one of these terminating plans, we can help you Dec. 8 through 30," she said, while noting that for enrollees whose plans were not terminated the Dec. 7 deadline still applies and callers should contact Medicare for general enrollment help. At the front desk, staff were instructed to tell callers that regular open‑enrollment appointments are full and to call the helpline +1‑800‑247 for assistance before Dec. 7.

Operational details provided during the update: the presenter said there are about 700 SHINE appointments in Needham so far this season and roughly 500 in the Framingham hub; the program is keeping a wait list of about 12 people and is attempting to fit people in by phone or via cancellations. She also noted staff strain at the front desk and that the program’s assistant director is on maternity leave but funding for FY26 from federal and state sources is in place through June 2026.

Why this matters: SHINE (the State Health Insurance Assistance Program) provides enrollment counseling for Medicare beneficiaries; termination of low‑cost plan options can force beneficiaries to change coverage during a short window and raises demand for one‑on‑one counseling at a time‑sensitive point in the year. The presenter urged people affected by plan terminations to seek help promptly.

Next steps: Speaker 5 encouraged affected residents to book appointments during the special enrollment window and said SHINE will continue outreach and phone support. No formal action was taken at the meeting on this topic.