Finance staff presented an option to upgrade the city's electronic payment platform to BSNA Payments during the Nov. 25 council meeting, highlighting improved customer convenience and real‑time ledger reconciliation.

Finance Director Gaines explained current limitations of Point and Pay — customers cannot save payment profiles or set up one‑click payments — and described BSNA features: saved parcels and utility accounts, autopay, Apple Pay and tighter integration with the city's financial software. "PSNA, you could you can save parcels. You can save, utility bill addresses. You can save your credit card information. You can set up autopay," Gaines said.

Council and staff reviewed fee scenarios. Staff said BSNA is roughly $0.60 less per transaction in many cases but has larger eCheck fee buckets (for example, $3 up to $1,000; $6 for $1,000–$5,000; $12 over $5,000) and that eCheck fee impacts would have been about $1,077 over a year in the historical data sample. Staff stressed autopay and in‑office or mailed payments remain fee‑free and that the city does not subsidize convenience fees.

Council asked about implementation costs and resident impacts; staff said there is no one‑time vendor fee and that customers would likely appreciate autopay features and reduced manual reconciliation for finance staff. No formal council vote was taken; staff asked for direction and received general support to pursue the change and return with implementation details.

Next steps: staff will continue vendor evaluation and, if chosen, return with implementation steps including customer communications about fees and autopay enrollment.