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Staff recommends BSNA payments for online bill pay; council hears fee tradeoffs
Summary
Finance staff recommended migrating online bill pay from Point and Pay to BSNA Payments to allow saved accounts, autopay and better reconciliation; staff said most convenience fees would still be charged to residents and estimated minimal net fee differences overall.
Finance staff presented an option to upgrade the city's electronic payment platform to BSNA Payments during the Nov. 25 council meeting, highlighting improved customer convenience and real‑time ledger reconciliation.
Finance Director Gaines explained current limitations of Point and Pay — customers cannot save payment profiles or set up one‑click payments — and described BSNA features: saved parcels and…
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