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PURA questions Charter, Cox on cybersecurity, privacy and chatbot data use
Summary
During Nov. 21 PURA hearings, regulators pressed applicants on cybersecurity readiness, day‑one integration planning, chatbot data access and whether chatbot conversations could be reused to train large language models; companies agreed to late‑file confidential narratives and disclosures.
Connecticut’s Public Utilities Regulatory Authority devoted a sizeable portion of Nov. 21 evidentiary hearings to cybersecurity, privacy and artificial intelligence as applied to customer service.
The attorney general’s office and OCC asked for narrative descriptions of incident response capabilities, risk management and a day‑one integration plan for how Charter and Cox would combine cybersecurity and privacy operations.…
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