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Johnson County approves GovWorks agreement to add AI-driven quality assurance to 9-1-1 operations
Summary
The board approved a GovWorks performance and readiness agreement to add AI-assisted quality assurance to the county 9-1-1 center; the 9-1-1 director said the system will integrate with CAD, radio and phones to improve training and QA capacity, though at least one commissioner expressed skepticism about AI.
The Johnson County Board of Commissioners voted Dec. 1 to approve a GovWorks performance and readiness agreement intended to add AI-driven quality assurance to the county's 9-1-1 operations.
Brent, identified in the meeting as the 9-1-1 director, told the board the GovWorks system "is…
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