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DOC constituent‑services unit reports 2,336 inquiries; coordinator outlines HIPAA, staffing gaps
Summary
The Department of Corrections’ constituent‑services coordinator told the committee the office handled 2,336 inquiries in the quarter, listed top complaint types and explained HIPAA limits and the Health2C form; members pressed on extortion, staff threats and investigative independence.
Stephanie Johnson, the Department of Corrections’ constituent‑services coordinator, told the committee that between July and September her office received 2,336 inquiries (114 duplicates) and that the top five complaint categories were inmate wellness, inmate health, inmate safety, inmate release and facility‑condition concerns.
Johnson said the office’s average completion time for inquiries that quarter was 2 days, 8 hours and 29 minutes and that she wants to…
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