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Crossroads Community Services tells board youth engagement rose to 68%; new policies aim to reduce missed appointments
Summary
Crossroads Community Services presented measures of success showing improved youth and adult engagement rates and described new policies — including a missed‑appointment policy and mandatory documentation timelines — designed to improve continuity of care and data reporting.
Crossroads Community Services Board representatives presented performance metrics to the Amelia County Board, reporting gains in both youth and adult mental‑health engagement and outlining operational changes intended to improve care continuity and documentation.
Executive Director Dr. Melba Moore introduced the presentation and turned it over to an operations presenter who described a three‑year dashboard of state metrics. The presentation noted youth…
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