Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Get email alerts on the Behavioral Health topic
No spam. Unsubscribe anytime.
Crossroads Community Services tells board youth engagement rose to 68%; new policies aim to reduce missed appointments
Summary
Crossroads Community Services presented measures of success showing improved youth and adult engagement rates and described new policies — including a missed‑appointment policy and mandatory documentation timelines — designed to improve continuity of care and data reporting.
Crossroads Community Services Board representatives presented performance metrics to the Amelia County Board, reporting gains in both youth and adult mental‑health engagement and outlining operational changes intended to improve care continuity and documentation.
Executive Director Dr. Melba Moore introduced the presentation and turned it over to an operations presenter who described a three‑year dashboard of state metrics. The presentation noted youth mental‑health engagement rose from about 48% to 68% after improvements in data capture, outreach and case management; the state target is 72% for that metric. The adult engagement metric also improved and was reported above the state standard, attributed in part to changes in case management practices.
Presenters emphasized work on substance‑use‑disorder initiation and continuing engagement, areas where the agency said it has made sustained progress. Crossroads also described operational changes: a missed‑appointment policy that temporarily discharges clients who no‑show for three appointments in a quarter (clients can re‑engage after 60 days), a documentation policy requiring clinical notes be completed within 24 hours, and quarterly trainings for clinical staff to improve documentation quality.
Dr. Moore and staff said these changes were prompted by both improved data‑quality controls in the electronic health record and intentional outreach to keep people engaged in care. "If you just no show for 3 appointments within a quarter, we are going to discharge you temporarily," the presenter said, adding that the policy is intended to reduce missed‑appointment waste and improve clinical capacity.
Board members thanked Crossroads for the update and the presenter indicated the organization will return with additional information about Medicaid redesign impacts and regional coordination in a future meeting.
