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Albemarle broadband authority reports construction progress, widespread service complaints and upcoming audit
Summary
Authority staff said most project records are ready for a Dec. 9 three-day virtual audit, reported construction progress on Body 21/22 and early 'fiber huts,' and detailed resident complaints about BrightSpeed/RightSpeed service interruptions and trouble-ticket handling; the board discussed moving an $85,343 balance into its general fund.
Albemarle County Broadband Authority staff told members the authority is largely prepared for a three-day virtual final financial review slated for Dec. 9, but said it still needs post-construction speed tests from BrightSpeed and other documentation.
The authority reviewed progress on two project rounds, including design work for early fiber huts and scheduling for the Early and Windridge project areas; staff said most project areas are expected to be completed within about a month and a half, though some timelines are later than originally planned.
Staff described resident complaints about work by BrightSpeed/RightSpeed, reporting incidents in Mill Creek, Redfields, Willoughby and other neighborhoods. "We received a number of complaints from residents…
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