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Arlington ISD to expand 'Let's Talk' customer‑service platform after summer pilots
Summary
District leaders highlighted a K12 Insight 'Let's Talk' pilot — used in transportation and registration — that centralizes inquiries, offers multilingual chatbot support, and provides service metrics; district plans a broader website launch Dec. 1.
Arlington ISD staff on Oct. 16 outlined plans to expand a customer‑service platform called Let's Talk (K12 Insight) after summer pilots in registration and transportation.
District lead Doctor Collins and K12 Insight representatives described the platform as a unified service desk that routes inquiries to the correct owner, provides a chatbot for frequently asked questions (including multilingual support), and links into the student information system so…
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