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Hagerstown delays Workday go‑live to July, cites data-conversion issues and $127K city share of $448K change order

December 03, 2025 | Hagerstown, Washington County, Maryland


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Hagerstown delays Workday go‑live to July, cites data-conversion issues and $127K city share of $448K change order
City IT staff (Orin Reed and Dave Wood) updated the mayor and council that the municipal ERP implementation with Workday, which began earlier in the year, has encountered data conversion, testing and payroll-configuration challenges. Staff said earlier schedules were not realistic and the city is targeting a July 1 go-live after re-phasing scope and moving some modules to phase two.

Dave Wood described technical hurdles: manual data mapping from the legacy system, prolonged unit and validation testing after errors were found, and issues converting the city's weekly payroll setup to a biweekly configuration that generated calculation problems. Staff presented a change order package with a headline figure of $448,000; they said Workday would cover approximately 71.5% while the city would cover 28.5, or roughly $127,000.

Council members requested interim updates and a progress check in March (clarified to June). Staff committed to ongoing communications and to reporting any new schedule or scope changes. No action or additional appropriation was taken at the work session.

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Scribe from Workplace AI
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