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Bowling Green OKs $255,000 contract for automated non‑emergency call system amid questions about escalation to 911
Summary
The commission approved a three‑year subscription to an automated non‑emergency call system (Needle Inc. d/b/a Aurelian) that officials say can process a large share of non‑emergency calls and escalate emergencies to 911; commissioners asked about language coverage, handling of covert emergency calls and dispatcher oversight.
The Board of Commissioners voted to authorize a three‑year subscription with Needle Inc., doing business as Aurelian, for an automated non‑emergency call‑handling system at a cost of $85,000 per year (total not to exceed $255,000).
City communications and IT staff described the vendor system as an automated attendant that can handle a significant portion of…
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