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Glens Falls Water and Sewer Board weighs relief for several high-usage bills; some cases approved, larger relief tabled
Summary
The Water and Sewer Board reviewed multiple high-usage residential and multi-unit accounts Dec. 1, approving modest adjustments for several accounts while tabling a larger proposed relief of $1,108.20 pending fuller review and quorum. Staff said many spikes were tied to running toilets or sprinkler timer errors.
The Glens Falls City Water and Sewer Board reviewed multiple customer billing disputes on Dec. 1, approving modest adjustments for several accounts while tabling a larger relief request for further review.
Unidentified Speaker S1 opened the billing discussion and called the first case, 348 Lehi Street (Chapman). Unidentified Speaker S3 told the board staff had obtained a usage graph from Adam showing a clear period of elevated consumption that began when a handyman reprogrammed an irrigation timer; S3 said the sprinklers were running on an automatic schedule that was “not so intuitive,” and usage returned to normal after the system was shut down. S6 confirmed staff’s practice of offering one-time relief in similar cases and advised homeowners to check sprinkler settings before next season.
The board heard…
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