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Jackson City suspends December water shutoffs after billing and alert-system failures
Summary
City Manager announced the city will not perform any nonpayment water shutoffs in December, citing double charges from Point and Pay, problems after migrating the BSNA back end to the cloud, and an unusable Code Red alert system; replacements are planned in January.
The City Manager announced the city will not complete any nonpayment water shutoffs in December, citing multiple technical failures affecting billing and customer notices. “The city will not be, completing any non payment shutoffs in December,” the manager said, adding the decision was made so customers would not be harmed while staff untangle payment and notification problems.
The manager named three primary causes: the Point and Pay payment processor has…
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