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Residents tell Ishpeming council utility-assistance windows and road project communication need fixes
Summary
Residents urged the city to extend timelines and improve delivery for water-bill assistance and criticized the $20 million water/road project as poorly communicated, citing repeated digs and unannounced shutoffs; city staff explained phased construction and said concerns will be considered.
Public commenters told the Ishpeming City Council at its October meeting that the city’s timelines and communications for utility-assistance programs and a major water and road reconstruction project are leaving some residents at risk of shutoff and frustrated by repeated construction impacts.
Michael Jennings of 672 Duncan said the city’s billing and assistance timetable does not allow enough time for applicants to receive help before shutoff. "They give us a shutoff notice by the 15th and shut off the water by the 20th," Jennings said, noting mail delays and staff…
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