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Maumee staff urges urgent meter replacements after repeated AMI telemetry failures
Summary
Committee heard staff describe repeated telemetry failures and degraded vendor support from Mueller that risk loss of automatic reads; staff recommended pursuing replacement (Master Meter/Harmony cited), checking cooperative procurement (Sourcewell), updating quotes (tariffs raised earlier estimates) and preparing contingency plans tied to EPA lead inspection requirements.
Maumee’s finance committee discussed an urgent program to replace aging automated meter infrastructure after city staff described ongoing communication failures, slow vendor support and the risk the current provider could discontinue AMI service.
Dustin, the service director introduced in the packet narrative, told the committee the meters themselves continue to measure usage accurately but the AMI telemetry often fails to transmit reads because of damaged nodes/batteries and problematic software updates. “If they eliminate the AMI system, we no longer will get any single reads in,” he said, describing days or weeks of missed reads…
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