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Council authorizes RingCentral contract to replace city phone system
Summary
Manassas Park approved a contract to replace its aging phone system with RingCentral, citing reduced dependence on Verizon copper, voicemail transcription, fax-by-email and mobile/Teams integration; staff reported three vendors were considered and the equipment and first-year fees were presented to council.
The Manassas Park governing body authorized the city manager on Oct. 21 to enter an agreement to replace the city's end‑of‑life phone system with RingCentral, citing improved reliability and additional features.
Don (IT staff) told council the city's copper‑based phone service had experienced outages and that RingCentral would move the city to a cloud platform with mobile and Teams integration options, voicemail‑to‑email transcription, and electronic fax capability. Staff said they considered multiple providers and that their vendor partner IPC uses RingCentral as well.
The motion authorized equipment purchase in the amount of $41,106.50 and FY26 monthly service fees of $37,526 (figures as presented in staff materials), subject to final city attorney review. Councilors asked about voicemail policy and whether departments could disable voicemail for particular lines; staff said the system supports per‑number settings that can be administratively controlled.
Councilors also asked whether the procurement was sole‑sourced; staff confirmed they solicited and compared three vendors before selecting RingCentral. The council approved the authorization; staff will return to complete contracting steps and implementation planning.
Staff emphasized expected operational benefits including reduced reliance on Verizon copper circuits and consolidated long‑distance/fax costs, with further work to define departmental phone‑use policies.
