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Manassas Park authorizes RingCentral phone‑system agreement to modernize municipal telephony
Summary
Council authorized the city manager to enter an agreement for a RingCentral phone system (equipment and FY26 services), citing reduced reliance on copper lines, Teams integration and voicemail transcription; contract subject to final city‑attorney review.
The governing body authorized the city manager to enter into an agreement with RingCentral to replace the city's aging phone system. Staff said the existing copper‑based phone service has caused multiple outages during the year and that a cloud‑based RingCentral solution would reduce dependence on copper, add mobile/Teams integration and provide voicemail‑to‑email transcription.
Staff presented estimated costs in the motion: equipment in the amount of $41,106.50 and FY26 monthly service fees totaling $37,526. Staff said they evaluated multiple providers (three quotes) and that the vendor IPC — the city's phone vendor — uses RingCentral and recommended the approach. Council asked operational questions about Teams integration, voicemail options per department, bilingual prompts, estimated uptime and business continuity; staff replied RingCentral advertises high availability (five‑nines) and that the city will retain some existing phones and repurpose others.
Council voted to authorize the agreement as presented, subject to final city attorney review. The motion passed and staff will proceed with contract execution and implementation planning, including migration schedules and department‑level voice‑mail settings.
