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Syracuse Citizen Review Board fixes online-submission glitch, pledges outreach and urges council to update oversight law
Summary
The Syracuse Citizen Review Board told the council it traced 157 complaint submissions to a technical routing error (38 require full processing), has improved evidence access through Evidence.com, stepped up community outreach, and asked the council to consider updating an 18-month statutory limit that hampers investigations.
The Syracuse Citizen Review Board told the City Council that a technical glitch diverted online complaint submissions to an individual email account, producing an apparent backlog of roughly 157 reports — 38 of which need full processing and are approaching an 18-month expiration window.
"We discovered that the complaints that were being submitted, there was a glitch — they were going to Raynett's email address and not coming to CRB," said Speaker 4, a CRB staff member, explaining that the office worked with IT to fix the routing error and begin processing cases.
Why it matters: Board members and staff said the issue interrupted timely review and risked losing the ability to adjudicate some matters under an 18-month statutory limit. While cases that pass the 18-month mark become moot for hearings, the CRB said it still forwards systemic concerns to the Syracuse Police Department for training and policy…
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