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Yamhill council directs staff to update water utility payment ordinance and customer materials
Summary
Council asked staff to draft modernized water-billing and delinquency policies (last updated in 1997), including clearer customer outreach; council moved and seconded the directive and instructed staff to return with a draft ordinance.
The City of Yamhill on Oct. 8 directed staff to prepare a draft update to the city’s water utility payment ordinance and related policies, which staff said date to 1997.
Councilors and staff described recent cases of customers falling significantly behind on water bills and said current policies are inconsistent and in need of modernization. Staff proposed drafting clearer rules and an explanatory pamphlet or outreach materials so customers understand delinquency steps and avoid surprises.
A councilor moved to direct staff to prepare a draft proposal for updated water utility payment ordinances and policies; the motion was seconded and approved. Staff will return with proposed ordinance language and recommended outreach for council review at a future meeting.
Next steps: staff to draft ordinance language, develop customer outreach materials to explain delinquency procedures, and present the proposal to council for consideration and possible adoption.
