Moore council hears plan to replace aging CAD/RMS with Tyler Technologies product
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Summary
Council received an informational presentation on replacing the city’s Computer Aided Dispatch and Records Management System with Tyler Technologies’ enterprise product; staff said the implementation will likely take 12–18 months, initial fiscal-year costs are roughly $738,000 and the vendor license is estimated near $952,000.
Moore City Council on Nov. 17 received an informational briefing on replacing the city’s computer-aided dispatch (CAD) and records management system (RMS), part of a multi-year upgrade staff said is needed after the current PTS system failed to meet expectations.
Police staff introduced the proposal as a nonaction item to prepare council for forthcoming funding requests. The recommended vendor is Tyler Technologies, which staff and the vendor said would provide an enterprise public-safety suite integrating dispatch, records and mobile reporting. "We purchased [PTS] in 2018 for about $500,000 roughly, and the system continues to not deliver as promised," a police presenter said, adding the city reached a managed settlement with the vendor and cannot rely on PTS support beyond 2026.
Tyler Technologies’ director of public safety, Greg Wandre, described technical redundancy and offline capabilities: if Internet connectivity is lost, dispatch workstations can continue capturing call information locally and synchronize when the connection is restored. Wandre also said Tyler has an established national footprint and emphasized training and milestone-based contracting that ties payments to deliverables.
Staff set out preliminary costs and timing. Hardware replacement for in-car and dispatch devices was estimated around $125,985.15 (staff ballparked $130,000). The department estimated a fiscal-year impact of approximately $738,000 between now and June 30 to cover implementation and first-year SaaS (software-as-a-service) fees; long‑range project costs including travel pushed the city's estimate to just over $1,000,000. Staff reported the Tyler product license itself is being estimated at roughly $952,000 and said they intend to seek a seven‑year software service agreement with flat pricing and limited escalation after year three.
Staff said the CAD portion of the project could be partially funded with 911 fee revenues (statutorily allowable for enhancements to the physical dispatch center), while the RMS and recurring SaaS costs would require other funding sources. Council members asked about cloud redundancy, training (including "super users" within departments), the feasibility of completing the transition before 2026 and interoperability with neighboring agencies; staff and Tyler representatives described a phased implementation, user-centered vendor selection and integration plans with existing fire software and municipal court systems.
Next steps: staff said they will return with contract documents, a recommended funding plan and more-detailed hardware estimates. Because this was an informational presentation, there was no formal vote on the purchase at the Nov. 17 meeting.
