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CMH Ottawa County details Access Center, millage-funded navigator program that logged 3,183 services in FY25
Summary
Access Center director Carrie Korneski described how the agency assesses eligibility, connects residents to services and runs a millage-funded navigator program that provided 3,183 services in FY25; 12% of assessed individuals were deemed not eligible because the requested services were outside CMH's service array.
Carrie Korneski, director of the Access Center and Connections at Community Mental Health of Ottawa County, gave the board an overview of how residents request services, how eligibility is determined and how the millage-funded navigator program operates.
Korneski said Access is the agency’s front door and the sole gatekeeper for eligibility determinations using standardized tools (for adults the LOCUS; for IDD, the Michigan mental health code criteria). ‘‘For fiscal year 2025, our navigators provided a total of 3,183 services, with 1,579 being unique or first time services,’’ she told the board, summarizing program activity from June through September 2025 in the…
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