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Resident raises equity concerns over Waco's utility-tagging program; staff says tags reduce disconnections
Summary
A Waco resident urged the council to address fairness in the city's utility-tagging process; staff said tags are an effective, tangible reminder, tag roughly under 5% of accounts annually, and disconnections remain under 1%, and promised follow-up on timing and possible adjustments.
Carl Giles told the Waco City Council at its Dec. 2 work session that low-income neighborhoods shoulder much of the revenue from the city's utility "tagging" program yet do not always see corresponding services such as street repairs or tree trimming. "If low-income people are providing the most money for that tag system, then we should receive [a] fair amount of services," Giles said, asking the council to ensure the program is equitable.
Staff presented Informal Report 2025859 in response. Lisa Tire, director of customer engagement, described the tag as a physical reminder placed on doors that staff photograph to document…
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