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Cleburne County 9-1-1 director warns of higher hosting costs, grant delays and staffing strain
Summary
The county's 9-1-1 director told commissioners the district processed about 26,000 calls through late November and faces a temporary hosting fee jump to $27,000 a year after state grant cost-recovery funds were put on hold; staff installed Starlink backup and urged legislative help for cost‑recovery reforms.
The Cleburne County 9‑1‑1 director reported on recent operations and funding challenges, saying the center processed roughly 26,000 calls through Nov. 30 and is facing an abrupt increase in hosting costs while a state grant program remains on hold.
The director, identified in the transcript as Speaker 4, told the commission that the vendor currently hosting the county’s call-taking system raised charges to about $27,000 a year from roughly $10,800. "[The vendor] is now having to charge us $27,000 a year instead of $10,000 a year," Speaker 4 said, and added that districts will pay that amount on a monthly basis while the state resolves grant language and cost‑recovery rules.
Why it matters: the higher hosting fee and uncertainty around state…
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