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Washington staff report continued monthly shutoffs; board reviews $75 reconnection fee and deposit practice
Summary
Public Works staff said the city averages about 50–80 monthly water shutoffs and typically restores most customers the same day; the board reviewed the $75 turn-off/turn-on fee, discussed deposits (references ranged from $100 to $200), and asked staff to check whether the current month’s bill can be required for reconnection.
Public Works staff told the City of Washington meeting that residential water shutoffs resumed, with shutoff activity expected to continue across several days. Staff estimated monthly shutoffs typically range from roughly 50 to 80 customers, and said the majority of those customers pay and have service restored the same day; a small number (about 10–12) may need additional assistance before restoration.
The board discussed the customer charge for reconnection. Staff said the reconnection fee is $75 and that the city requests delinquent balances plus the $75 fee to restore service. A staff member noted the current bill is not normally required because it is not yet due (one staff comment placed the current bill’s due date as October 6). Board members asked whether the city could require automatic payment enrollment or collect the current bill at reconnection; staff said they would investigate legal and policy limitations and report back.
Participants also referenced customer deposits when initiating new service; staff alternately mentioned a $100 or $200 deposit during the discussion. Board members noted repeat offenders and asked about monthly reporting; staff offered to provide lists or a monthly report if desired.
The board did not change reconnection fees at this meeting but asked staff to follow up on whether additional collection options or policy changes are permissible.
