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Resident complains $75 emergency water shut-off fee; council and staff explain flat call charge
Summary
A St. Marys resident told council she was billed $75 for a three-minute emergency water shut-off and asked the city to consider prorating fees for short calls and lower-income residents; city officials said the $75 is a flat call-in fee and does not solely represent employee wages.
A St. Marys resident, Denise Cassidy of 1014 Cleveland Avenue, told city council she was billed $75 after a Sunday emergency water shut-off that she says took about three minutes. Cassidy said the charge felt excessive for a short emergency call and asked the council to consider prorating the fee or otherwise reducing the burden for lower-income residents.
Cass…
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