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Whistleblower program reports high closure rate; public email urges disclosure of co-sourced investigations

San Francisco City Bond Oversight Committee · February 26, 2024
AI-Generated Content: All content on this page was generated by AI to highlight key points from the meeting. For complete details and context, we recommend watching the full video. so we can fix them.

Summary

The City Services Auditor's whistleblower program reported about 90% of investigated reports closed within 90 days (Q2); staff said many reports are referred per charter. A written public comment urged the program to disclose the percentage of complaints that are co-sourced (self-investigated by accused departments) versus those directly investigated.

David Jensen, program manager for the whistleblower program, presented quarterly metrics and initiatives and said the unit has improved case closure performance: "Right now, we're doing quite well with that, and we're at 90%, through Q2 of, closing out reports that we received within 90 days." He described intake channels (online portal, email, 311, fax) and staffing mix (auditors, legal support, policy analysts) and…

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