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Whistleblower program reports high closure rate; public email urges disclosure of co-sourced investigations
Summary
The City Services Auditor's whistleblower program reported about 90% of investigated reports closed within 90 days (Q2); staff said many reports are referred per charter. A written public comment urged the program to disclose the percentage of complaints that are co-sourced (self-investigated by accused departments) versus those directly investigated.
David Jensen, program manager for the whistleblower program, presented quarterly metrics and initiatives and said the unit has improved case closure performance: "Right now, we're doing quite well with that, and we're at 90%, through Q2 of, closing out reports that we received within 90 days." He described intake channels (online portal, email, 311, fax) and staffing mix (auditors, legal support, policy analysts) and…
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