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Committee approves public compliments/complaints portal language, seeks flowchart and stronger accountability
Summary
The committee updated Policy 1400 to create a public compliments and complaints portal routed to the board president and superintendent, requested an exhibit flowchart (1400E) to show complaint routing, and discussed concerns that DASA investigations have been inconsistently handled at the building level.
The policy committee reviewed proposed edits to Policy 1400 on May 6 to convert an existing complaints mechanism into a public "compliments and complaints" portal and to require that submissions be routed to the superintendent and board president for tracking.
Legal counsel described the portal as a clearinghouse: upon receipt the administration will log the submission, route it to the appropriate office or building, and…
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