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Committee approves measures to modernize Medicaid customer service; OPA office reopening scaled back
Summary
HB885 would modernize Medicaid access by adding online applications, text/email communication, callback options, plain‑language notices, a 60% ex‑parte redetermination target and funding to reopen OPA offices; the committee passed a conceptual amendment reducing the appropriation and removing a mandatory OPA‑reopening section.
The committee advanced HB885, a package of changes intended to modernize customer service for Medicaid beneficiaries. The bill requires mobile‑friendly online applications, email and text communications when recipients provide contact information, estimated hotline wait times and callback options, plain‑language notices and a target ex‑parte redetermination…
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