Commission approves Tyler Technologies contract to replace county CAD, records and jail systems
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Summary
After a multi-month RFP process supported by Mission Critical Partners, the board approved a contract with Tyler Technologies to replace aging CAD, records-management and jail-management systems used by law enforcement and emergency services.
Coweta County commissioners voted July 15 to approve a contract with Tyler Technologies to supply new computer-aided dispatch (CAD), records-management (RMS) and jail-management (JMS) systems.
The county engaged Mission Critical Partners (MCP) to design the RFP and lead a stakeholder-driven evaluation that included scripted, three-day demonstrations covering CAD, law records and jail management. Jim Pottinger of MCP described a two-year process involving on-site stakeholder interviews, focus groups, scored written responses, technical-specification scoring, shortlisting, scripted demonstrations and best-and-final offer requests that resulted in Tyler Technologies being selected as the preferred vendor.
Stakeholders from the sheriff's office, municipal police departments, fire departments and IT staff participated in the evaluation. County staff noted the existing systems had been in place roughly 16 years and that components are now end-of-life or unsupported, arguing the replacement is needed for functionality and interoperability across public-safety agencies.
The board voted to approve execution of the contract and confirmed MCP will remain involved through implementation and go-live phases.
