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Paducah shows new SeeClickFix-based app for resident service requests
Summary
City staff demonstrated a new Paducah SeeClickFix app that lets residents submit photo-tagged service requests (road maintenance, missed trash, code violations), track public requests, and receive push notifications; staff plans QR-code mailings and promotions.
City staff demonstrated the new Paducah service app (built on SeeClickFix) at the Sept. 2 meeting, walking commissioners through submitting a request with photos and geolocation, selecting categories (road maintenance, bulk pickup, code violations, park maintenance), and creating an account to receive push notifications. Lindsey (staff) and Eric showed how the app geolocates, displays open/closed requests on a map, and allows residents to follow public reports. Staff said QR-code mailings and promotional outreach are planned to increase downloads and that the app will also be accessible via an embedded portal at padukaky.gov/mypaduca.
Staff noted that the previous container app shared with other cities was not user-friendly; the new app is city-specific and stores user accounts so residents remain signed in. Demonstrators explained privacy settings (some request types can be private) and said staff will track metrics such as downloads and request resolution. Commissioners praised staff work and encouraged adoption and outreach.
Staff reported previous downloads of the older app were in the 1,000–1,500 range and said the city aims to increase adoption; they also committed to follow through on requests submitted via the app and to provide communication back to residents.
