DVR says Salesforce‑based case management now in user‑acceptance testing; late‑2025 go‑live possible

Augusta Klimick, Assistant Director for Administration at the Division of Vocational Rehabilitation, told the Joint Technology Committee the division contracted with MTX Group in June 2024 to build a Salesforce‑based case‑management system and has progressed through discovery, data mapping and multiple migration builds.

Klimick said the vendor and the cross‑functional team completed several iterations of data migration, have begun user‑acceptance testing and plan a late‑November to early‑December 2025 deployment if remaining items are resolved. "We anticipate a late November, maybe early December implementation will be achievable," she said.

Mark Sanner, the division's business technology manager, described the recent delay in deploying the UAT environment as the result of many bugs and inadequate deployment discipline; he said MTX executives met onsite to walk through deployment and data migration steps and have improved processes.

Klimick told legislators the contract is milestone‑based and the vendor is not paid for missed milestones. She said the product is federally funded (DVR has about $6 million in spending authority) and that the division expects to remain on budget despite schedule slippage.

Committee members asked about confidence given prior delays, product owner roles, user experience testing with clients and providers, and whether the vendor's leadership is sufficiently engaged; Klimick and Sanner said vendor executives have been meeting weekly with the team and that client and provider testers are participating in UAT.

The committee requested regular JTC updates; staff said DVR will file the JTC quarterly report after quarter end and can return to brief the panel.