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Pueblo Means Business rolls out ambassador program to guide applicants through permitting
Summary
Pueblo Means Business introduced an ambassador program to help applicants navigate zoning and building-permit workflows via OpenGov routing sheets and one-on-one contacts; staff say the effort should reduce missed steps, flag missing road-access permits and ease cross-jurisdiction review when the program expands into building permits.
Joshua Martinez introduced the new Pueblo Means Business ambassador program at the advisory committee’s Sept. 4 meeting, saying ambassadors will serve as named contacts for applicants and help shepherd projects through the county’s ZABP (zoning authorization for building permit) and related workflows. “My name is Joshua Martinez, and I'll be your fellow it means business ambassador,” Martinez told the group, describing an outreach message that gives applicants a direct email and phone contact.
Staff said ambassadors will check routing sheets, ensure required attachments are included and reach out when a required road-access permit or other item is missing. Martinez and other participants said the workflow is tracked in OpenGov so reviewers can see status and activity logs, while applicants can follow the public-facing portion of an application. Presenters said the system uses highlighted internal fields for reviewer-only notes and a single-space workflow to reduce duplicated steps across departments.
Committee members asked how the ambassador program will fit with ongoing building-permit work; staff responded that the program is intended to expand from ZABP into building-permit assignments and that the team expects fuller integration to occur around Jan. 1 as permitting processes are migrated. Participants emphasized ambassadors will not replace planners as technical reviewers but will act as consistent contacts to answer questions, point applicants to the correct routing steps and help resolve interdepartmental hold-ups.
Presenters gave practical examples, noting many long-standing private access points and curb cuts remain unregistered and therefore still require a formal road-access permit; staff said these cases can temporarily increase workload for public works when projects are brought into the county system. A CDOT representative later told the meeting that projects within CDOT influence zones may require traffic-impact studies and urged developers to coordinate with CDOT early to avoid overscoping consultant work.
The moderator said Pueblo Means Business will continue to support applicants even as the county and city systems remain distinct in some technical details. The advisory committee also invited members to participate in the new building-division committee that will carry forward coordination work.
