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Superintendent presents early strategic-plan KPIs for staff engagement and family satisfaction
Summary
The superintendent presented two strategic-plan key performance indicators: a staff 'ambassador' engagement score (calculated from a March staff survey) reported as 'meeting expectations' and a family-satisfaction promoter score (51.2) described as approaching 'significantly exceeds expectations'; board members requested building-level breakdowns and survey trend data.
During the superintendent’s update the administration presented two early strategic-plan KPIs intended to measure progress on board priorities. For staff engagement, the KPI uses a 0–10 recommendation question where responses of 6–10 are counted as positive promoters and 0–5 as negative promoters; the superintendent explained the district computes an overall ambassador percentage by subtracting the negative promoter proportion from the…
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