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Superintendent presents early strategic-plan KPIs for staff engagement and family satisfaction
Summary
The superintendent presented two strategic-plan key performance indicators: a staff 'ambassador' engagement score (calculated from a March staff survey) reported as 'meeting expectations' and a family-satisfaction promoter score (51.2) described as approaching 'significantly exceeds expectations'; board members requested building-level breakdowns and survey trend data.
During the superintendent’s update the administration presented two early strategic-plan KPIs intended to measure progress on board priorities. For staff engagement, the KPI uses a 0–10 recommendation question where responses of 6–10 are counted as positive promoters and 0–5 as negative promoters; the superintendent explained the district computes an overall ambassador percentage by subtracting the negative promoter proportion from the positive promoter proportion and said the district is currently “meeting expectations.”
On family satisfaction the superintendent summarized results from the March family survey and reported per-score counts and an overall computed KPI of 51.2, saying families are nearing a rating that would be classified as “significantly exceeds expectations.” He said building-level breakdowns can be produced and that the family and staff survey items will be repeated going forward to establish baselines and trends.
Board members asked how often the surveys are run and whether building-level results will be available; the superintendent said the KPI uses the spring (March) survey as the baseline and that buildings will use progress monitoring during the fall and winter to check local improvements. The superintendent also confirmed that additional KPIs (including finance-related indicators) will be shared in November and at the budget hearing.
Why it matters: these KPIs are intended to measure district progress on objectives in the strategic plan and will guide priorities for staffing, communication and resource allocation. Board members asked administration to provide building-level breakdowns and historical comparisons once the data are prepared.
The presentation was informational; no formal board action was taken on the KPIs at this meeting.
