Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
Brookhaven highlights customer‑service upgrades: Power Engage surveys, CityGuard app and Brookhaven Connect improvements
Summary
City staff showcased updates to customer‑service tools including Power Engage (text surveys with >30% response and high satisfaction), the CityGuard app (14,000+ engagements in May 2025) and Brookhaven Connect/project portal enhancements to improve transparency and real‑time status updates for residents.
Brookhaven staff on Aug. 26 used the work session to review a suite of customer‑service tools designed to increase resident engagement and transparency, including Power Engage, the CityGuard mobile app, Brookhaven Connect and a revamped project portal.
Police described Power Engage, an automated text survey system that solicits feedback after officer interactions; staff said the system…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
