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Boone County approves cloud-based CAD and records-management contract with Tyler Technologies
Summary
Boone County Fiscal Court authorized staff to negotiate a contract with Tyler Technologies for a cloud-based computer-aided dispatch and law-enforcement records system; initial one-time costs were cited at about $1.3 million with annual subscription starting near $587,000 and 5% increases year-over-year.
Boone County Fiscal Court approved moving forward with Tyler Technologies for the county's new computer-aided dispatch (CAD) and records-management (RMS) system after a yearlong evaluation process.
Project manager Matt Dowling told the court the procurement followed an on-site evaluation, an RFP and best-and-final-offer stage. Staff and a range of first-responder stakeholders evaluated functionality, interoperability and resiliency. The recommended cloud-based solution uses AWS GovCloud and is already adopted or being adopted by neighboring counties, staff said, which adds interoperability benefits.
Dowling summarized cost components: roughly $1.3 million in initial, one-time implementation expenses and an annual subscription starting at about $587,000 that escalates 5% annually. Over five years, staff estimated total costs a bit over $4 million; presenters said the cloud model shortens recovery times compared with on-premises systems.
Sherry Nipper, director of the Communications Center, and law-enforcement and fire officials described operational benefits, including mobile access, integrated records (LERMS), faster open-records handling and shared CAD-to-CAD situational awareness with nearby jurisdictions. Sergeant Christian of the Sheriff's Office said the product would improve officer safety and information sharing.
Commissioners asked about cyber resiliency and downtime guarantees. Staff said the vendor provided compliance documentation (FIPS/CJIS) and that the system includes redundant cloud instances and tested contingency procedures; they affirmed the county maintains pen-and-paper fallback procedures for continuity of 9-1-1 dispatching if needed.
Commissioner Hans moved to award and begin contract negotiations with Tyler Technologies; Commissioner Flagg seconded. The motion passed unanimously.
