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Missoula County considers $100,000 for priority dispatch software and up to $204,000 for 9-1-1 console replacement; quarter-fund trade-offs discussed
Summary
County 9-1-1 staff requested funding for priority-dispatch software to improve call triage and pre-arrival instructions and presented a proposal to replace eight specialized dispatcher consoles; staff proposed drawing from the state 'quarter fund' but warned of trade-offs for future quarter-fund projects.
Missoula County 9-1-1 staff presented a multipart request to the commission seeking funding to modernize dispatch operations. The request includes priority dispatch software to support call prioritization and pre-arrival instructions and replacement of eight 9-1-1 consoles — specialized, redundant workstations used 24/7.
Adrian Beck (9-1 center) described the capability the software would add: it would help priority-score…
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