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City unveils 'Access Albany' 3‑1‑1 app; board hears features, costs and rollout plan
Summary
City staff demonstrated the new Access Albany 3‑1‑1 app (SeeClickFix/CivicPlus), outlined features—automatic routing, geo‑services, multi‑language support and dashboards—and recommended an initial $39,382.58 first‑year subscription with a planned hard launch in September and QAlert deactivation Oct. 1.
City staff presented a demonstration of Access Albany, the municipality’s new 3‑1‑1 mobile and web platform powered by SeeClickFix/CivicPlus, and described functionality, costs and the marketing plan.
Miss Monk described the platform’s primary features: automatic routing of service requests to the correct department, geo‑fencing so reports inside city limits route to city staff, real‑time status updates for registered users, optional anonymous submissions, multilingual interfaces and customized dashboards…
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