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City staff preview Access Albany 3-1-1 app; board hears rollout plan and costs
Summary
Staff demonstrated Access Albany (SeeClickFix/CivicPlus), a new 3-1-1 platform with geo-routing, multilingual support and dashboards, and said the city will soft-launch now, hard-launch a September media campaign and retire QAlert by Oct. 1; first-year cost was presented at about $39,382.58.
City staff presented the new Access Albany 3-1-1 app Aug. 14, outlining functions, rollout timing and costs. The platform, provided through SeeClickFix/CivicPlus, supports geo-routing (city vs. county), automated routing to departments, real-time status updates for registered users, anonymous submissions, multilingual support and customizable dashboards for ward- and KPI-based reporting.
Ms. Monk (project lead) said the city manager requested a more…
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