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City will roll out 'Access Albany' 311 app; board hears demo and approves first‑year subscription funding
Summary
City staff demoed 'Access Albany' (Civic Plus/SeeClickFix) as the new 3‑1‑1 platform, outlined features — automated routing, GIS location, multilingual support and dashboards — and said the first year subscription is about $39,382.58; the board discussed integration and data migration and accepted the presentation.
City staff presented the new 'Access Albany' 311 platform on Aug. 14, describing a soft launch already under way, a planned media push in September and the deactivation of the city’s legacy QAlert public app by Oct. 1.
Ms. Monk, the project presenter, said the platform is based on Civic Plus/SeeClickFix and will route requests automatically to departments by type and geographic location, allow anonymous or registered submissions,…
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