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City rolls out Access Albany 3‑1‑1 app; staff outlines features, costs and integration limits
Summary
Staff presented Access Albany, a new 3‑1‑1 app based on CivicPlus/SeeClickFix that offers automatic routing, geo‑fencing, anonymous submissions and multilingual support; staff reported a soft launch is live, a hard public campaign will begin in September, and first‑year subscription pricing is about $39,382.58 with a 5% annual uplift.
City staff demonstrated Access Albany, the new 3‑1‑1 customer‑service app built on CivicPlus/SeeClickFix, and answered board questions about routing, ownership and system integration.
Ms. Monk presented the app’s features: automatic routing of requests to the appropriate department by request type and location, real‑time status updates for registered users, an anonymous‑submission option, multilingual support, and customizable dashboards and KPIs…
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