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Albany rolls out 'Access Albany' 3‑1‑1 app; city sets September media push and Oct. 1 QAlert deactivation
Summary
City staff demonstrated 'Access Albany,' a CivicPlus/SeeClickFix‑based 3‑1‑1 app that will soft‑launch in August, hard‑launch with marketing in September and deactivate the old QAlert public app on Oct. 1; first‑year cost is about $39,382.58, staff said.
City staff presented 'Access Albany,' the new 3‑1‑1 citizen service portal built on CivicPlus/SeeClickFix, and outlined features, timelines and costs.
Miss Monk and Miss Calhoun described the app as a replacement for the legacy QAlert system and said it offers automatic routing to departments, real‑time status updates for registered users, anonymous submissions, geo‑routing tied to city/county boundaries, multilingual support and dashboards to track KPIs by ward and…
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