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City staff preview Access Albany 3‑1‑1 app; board questions ownership, data and integration
Summary
City staff demonstrated Access Albany, a SeeClickFix/CivicPlus 3‑1‑1 platform, outlined features, a September marketing push and first‑year cost, and answered board questions about ownership, customization and AMI integration.
City staff presented Access Albany, a new SeeClickFix/CivicPlus‑based 3‑1‑1 portal the city will use to receive and route service requests. Ms. Monk said the product supports geo‑routing, multilingual submissions, photo attachments, real‑time status updates for registered users and internal dashboards for departmental KPIs.
Nicole Sprawl, the 3‑1‑1 call‑center supervisor, explained that reports submitted through the portal will create…
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