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City rolls out Access Albany 3‑1‑1 app; staff outlines features and first‑year cost

Office Building Board (Albany)
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Summary

Staff demonstrated the new Access Albany (SeeClickFix/CivicPlus) 3‑1‑1 app—soft‑launched now with a hard launch and media campaign in September—and said year‑one subscription pricing is about $39,382.58; QAlert (legacy) will be removed from stores Sept. 1 and deactivated for public use Oct. 1.

Miss Monk and colleagues showcased the new Access Albany 3‑1‑1 app (CivicPlus/SeeClickFix) and explained it will replace the legacy QAlert system for public service requests. The presentation highlighted automatic routing of issue types by department, geo‑routing between Albany and Daugherty County using GIS, real‑time status updates for registered users, anonymous submissions for those who prefer not to…

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