Get Full Government Meeting Transcripts, Videos, & Alerts Forever!
City presents new 'Access Albany' 3-1-1 app; board reviews contract term and integration options
Summary
Staff showcased the new Access Albany 3-1-1 app (CivicPlus/SeeClickFix), outlined features (auto-routing, multilingual support, GIS-based geo-routing, KPIs) and said the first-year subscription is about $39,382–$39,853; board members asked about ownership, API/integration with AMI and longer contract terms and were told the vendor retains source-code ownership but the city can customize and embed the portal.
City staff demonstrated Access Albany, the municipality's new 3-1-1 app built on CivicPlus/SeeClickFix technology, and outlined plans for a September hard launch and a media campaign.
Ms. Monk explained that the platform will provide automatic routing to departments, real-time status updates for registered users, an anonymous submission option, geo-routing by municipal boundary using GIS, multilanguage support and customizable…
Already have an account? Log in
Subscribe to keep reading
Unlock the rest of this article — and every article on Citizen Portal.
- Unlimited articles
- AI-powered breakdowns of topics, speakers, decisions, and budgets
- Instant alerts when your location has a new meeting
- Follow topics and more locations
- 1,000 AI Insights / month, plus AI Chat
